How To Order
We offer all of the latest products at the most competitive prices. When you call or email Kraft Music, you will be put in contact with a real person (imagine that!) who can help you with your needs. Our goal is to make your shopping experience as effortless, worry-free and convenient as possible. There are two ways in which you may place an order with Kraft Music. You can either place an order on our website 24 hours a day, or call a Kraft Music Product Specialist toll-free at 800-783-3368, who can walk you through the entire process and help you choose the right product for your needs.
Our phones are staffed Monday - Friday from 9am to 7pm and Saturday from 9am to 5pm
Placing an order on Kraft Music's website, in six simple steps:
Step 1 - When you have what you would like to purchase in the shopping cart, simply click on the green "Begin Checkout" button on the shopping cart page.
Step 2 - Once you are on the Checkout page, you will have the option to either log-in, if you are a returning customer with an existing account, register for an account during the checkout process, or simply checkout as a guest, all of which are completely secure options.
Creating an account allows you to view your order history, checkout faster with future purchases and track your order online. After creating an account, you will receive a confirmation email.
Step 3 - You will either be logged in or be prompted to fill in billing information, and if creating an account you will need to generate a password.
Step 4 - Your shipping method and charge will appear
Step 5 - Payment information
We accept payment in the following forms:
- Master Card
- American Express
- PayPal - Bill Me Later®
- Certified Check
- Money Order
- Synchrony Bank Financing
- Bank Funds Transfer
- Personal or Business Check (requires 10 business days for processing)
When sending a check for payment, send to:
4700 W. Ryan Rd.
Franklin, WI 53132
Step 6 - Order review will appear - if ok, click on the "Place Order" button
Kraft Music is required to collect sales tax of 5.6% on orders shipped to a Wisconsin address
You will then be provided with an order number, and a confirmation email will be sent to you with details of your order. Once your order leaves our facility, you will receive a shipping confirmation via email, with carrier name and tracking number. You will also be able to find this information by logging into your account. You will need to have an account set up with Kraft Music in order to track your order (versus checking out as a guest).
Due to many of our dealer franchise agreements, we are not able to process most International orders. If you live outside of the US and would like to purchase from our catalog, please contact us and a salesperson will assist you.
If you do not see the particular product you are searching for, please ask... some products are not included in our electronic catalog. Any questions you may have are welcome... simply send an email to firstname.lastname@example.org, or call 800-783-3368. We know you'll be satisfied with your experience at Kraft Music!