Your purchase is fully covered by our Kraft Music 30-Day GuaranteeWill I find a better price someplace else? Unlikely! We shop the competition, so you don't have to. If you find a lower price within 30 days of your purchase, we will refund you the difference in the form of a credit of up to $50. Simply send us the advertisement or web page link. The product advertised must be an in-stock, factory sealed item from an authorized dealer offering the same product. Used, "B" stock, scratch and dent, internet auctions, demos, or similar items do not qualify.
Is it really OK to use my credit card online?
You bet! We are so confident our secure server is safe that we guarantee you will pay nothing if any unauthorized charges are made to your credit card as a result of using our secure server here at Kraftmusic.com.
Still not comfortable? Call us. We're available toll free to take your order at 800-783-3368.
Is is safe to have an instrument shipped to me?
Absolutely! We use UPS, CEVA (formerly EGL Freight), DB Schenker (formerly BAX Global), FedEx, or USPS to deliver your package. All of the items we ship are packaged carefully to insure that the merchandise arrives in perfect condition.
Shipping Damage - Although unlikely, on occasion, an item gets damaged while in transit. If you receive an order and you believe there is shipping damage, call Kraft Music immediately. If necessary, Kraft Music will handle the claim. process and provide you with replacement options.
***Please Note: 99% of the time, when a box shows some wear and tear, the product inside is in perfect condition. Please be sure to inspect the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.
Defective Product - Products with manufacturer defects are rare but do occur. If you receive a product that you believe is defective, call Kraft Music immediately. If necessary, a return authorization will be provided. The product will be returned to our facility and a replacement shipped to you (if a replacement is available). Upon inspection, if we determine the product failed within 30 days of purchase, Kraft Music will cover the freight cost to have the replacement shipped to you.
***Please Note: Oversize items need to be repaired locally whenever possible. A Kraft Music team member can help you find a nearby service center.
What if the item I buy is defective? What if I don't like it?
When you purchase an item from Kraft Music, you're covered by our Kraft Music 30-Day Guarantee.
If you are not satisfied with a product, you may return it for a refund, store credit, or you may want to exchange it for another product.