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"I just want to let you know, my whole experience with your company is wonderful. Everything exceeded my expectations. The shipment was delivered to my house promptly in perfect condition. I will definitely do business with your company in the future. Thanks!" - Tony, MA
"Your service did indeed exceed my expectations. I appreciated your patience and advice in helping me decide. Product left your place the day (night) I ordered and was at my house (Jersey) in 3 days. You guys have a great website and you did a really nice job on the piano demos. The bundles are super deals, especially with the free shipping. I am totally satisfied with my purchase. Will definitely check Kraft before I purchase another instrument. Thanks for everything." - Vince, NJ
When you place an order with Kraft Music, a confirmation will be sent to you via email, with details of your order, including method of shipping. Once your order leaves our facility, you will receive a shipping confirmation via email, with carrier name and tracking number. You will also be able to find this information by logging into your account. You will need to have an account set up with Kraft Music in order to track your order (versus checking out as a guest).
***Please note, many of the products we sell are shipped in the manufacturer box. These boxes will often have images, model numbers, and other text that indicate the contents inside.
We are not able to ship any orders outside of the US and its territories.
***IMPORTANT NOTE: Please test your item before getting it fully assembled. For example, with digital pianos, unpack the keyboard portion, power it on and test all the keys. It is very rare that these items arrive with defects, but it is still a good idea to test it before spending time getting it fully assembled. Use caution when unpacking your purchase from its box, as some needed parts and pieces may be packed in and amongst the packing material. Be sure to save the carton and all packing materials, in case of a needed return. Do not write on the box and do not discard!
SHURE PRODUCT WARRANTY: Every Shure product comes with a Limited Warranty that in normal use the product will be free of any defects in materials or workmanship for a period of one or two years from its original date of purchase. However, this is not intended as a complete statement of the actual Limited Warranty applicable to any product. The Limited Warranty includes other important terms, conditions, limitations, and exclusions. For the actual Limited Warranty applicable to any product, please refer to the warranty card issued by Shure and packaged with the product, or contact Shure Incorporated or its authorized retailer.*
* Shure Limited Warranty does not apply to Shure software products please see the associated software license agreement for any warranty applicable to such products. Shure Limited Warranty covers only Shure-branded products - for third party products distributed by Shure, please contact the manufacturer of such product for warranty information.