On qualifying products. Subject to credit approval. View Details or apply by calling: 800-783-3368.
Your satisfaction matters most! Return any item for a refund, store credit, or exchange it for another product.
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When you place an order with Kraft Music, a confirmation will be sent to you via email, with details of your order, including method of shipping. Once your order leaves our facility, you will receive a shipping confirmation via email, with carrier name and tracking number. You will also be able to find this information by logging into your account. You will need to have an account set up with Kraft Music in order to track your order (versus checking out as a guest).
We are not able to ship any orders outside of the US and its territories.
***IMPORTANT NOTE: Please test your item before getting it fully assembled. For example, with digital pianos, unpack the keyboard portion, power it on and test all the keys. It is very rare that these items arrive with defects, but it is still a good idea to test it before spending time getting it fully assembled. Use caution when unpacking your purchase from its box, as some needed parts and pieces may be packed in and amongst the packing material. Be sure to save the carton and all packing materials, in case of a needed return. Do not write on the box and do not discard!
Sheet music and books may be returned if:
No cash refunds. We will gladly replace any defective item. Please note that return requests must be made within 20 days of the invoice date.