COVID-19: What to expect at Kraft Music

UPDATED: June 12th, 2020

To adhere to best practices and CDC guidelines, we have put a “Safer at Kraft Music” plan together to keep our employees and guests safe:

•Until further notice, our office and lobby remain closed to visitors. We are asking that all employees who can work from home continue to do so. And we have maintained a skeleton crew that is doing an amazing job in actively processing, packing, and shipping your orders while practicing social distancing and keeping our space clean and safe.

•Our Sales Advisors are currently available (as they always have been) via chat, email and phone. And they look forward to speaking to you! If you hear a dog bark in the background, well, that’s because (like many of you) they're holed up in their home offices. Our marketing and purchasing staff are doing the same.

•Our fulfillment center is full of gear, and we are shipping your orders as normal. Most orders that we receive before Noon are shipped the same business day. Demand for musical instruments is heavy right now, and our team is working hard to get your package out the door quickly.

•While our in-office order pickup and lobby are closed, we are providing curbside pickup. Please contact a Sales Advisor if you are in the Milwaukee area and would like to pick your order up. We’ll be happy to help.

I want to thank you (our customers) for your support during this time, and I want to thank the staff at Kraft Music for their resilience and flexibility in finding creative ways to keep the music alive for so many out there.

Thank you,
Ben Kraft, President

Kraft Music Ltd