Kraft Music Guarantee
Shop with confidence with the Kraft Music Guarantee!
We know that each instrument or piece of music equipment you purchase is an investment. Our service doesn't end with the sale either. That's why all purchases are covered by our 45 Day Guarantee!
Look through our reviews on Google, Facebook, Reseller Ratings, etc. and you'll see that our staff works endlessly to give you a positive and memorable experience. We're here to guide you on your musical journey and ensure your satisfaction.
If you bought from Kraft Music and find a better price within 45 days, just send us the advertisement, quote, or web page link. If it meets our price-matching criteria, we will refund you the difference in the form of a credit of up to $50. Here are some of the main criteria we use to evaluate the deal:
- Product must be in-stock and factory sealed
- Product must be sold from an authorized dealer
- Used, B-stock, Scratch and Dent, Internet Auctions, Demo, or similar items do not qualify
- Product must not be listed in the "Exclusions" section of an advertisement
In this day and age we are all concerned with the privacy of our credit card information. We completely understand and can assure you that our server is safe and secure.
Our Fraud Prevention Team watches over all incoming orders to catch fraudulent orders immediately and keep your information safe. You may even receive a call just to be sure you placed the order! We are dedicated to a safe online shopping experience.
If you would rather not enter your credit card information through our website, you can check out with PayPal, Amazon Payments, or simply call one of our Sales Advisors and we can take your order by phone. You can reach our team at 800-783-3368.
A majority of all issues will show themselves within the first 45 days. If that should be the case, contact us and one of our Sales Advisors will guide you through the quick and easy process. We will have you making music again in no time.
No problem! Kraft Music is dedicated to your satisfaction and we know that sometimes a purchase doesn't work out. Contact us within 45 days and a Sales Advisors will guide you through the quick and easy process. We always recommend our customers keep all boxes and packing materials for the first 45 days to better facilitate any potential exchanges or returns.
If you are not satisfied, you can return it for a refund, store credit, or we can help you find the product that's right for you! For the full details of our Return Policy, please click here.