Kraft Music Guarantee

Shop with confidence with the Kraft Music Guarantee!

We know that each instrument or piece of music equipment you purchase is an investment. Our service doesn't end with the sale either. That's why all purchases are covered by our 45 Day Guarantee!

Look through our reviews on Google, Facebook, Reseller Ratings, etc. and you'll see that our staff works endlessly to give you a positive and memorable experience. We're here to guide you on your musical journey and ensure your satisfaction.

Why should I shop with Kraft Music?

Kraft Music has been earning the business of our customers since 1984. Our team is filled with musicians who have the experience and training to guide you to the right product, customize your bundle, and be your personal resource. We also provide hundreds of convenient bundle options to set you up for success with your new musical instrument or equipment.

Kraft Music is an authorized dealer for every brand you see on our website. That means when you purchase from us, your product is not only covered under our 45 Day Guarantee, but the manufacturer's warranty as well. If something should come up within that warranty period, let us know and we'll do everything we can to help.

Have confidence in your purchase and know that the Kraft Music staff will be there for you every step of the way. We invite you to join the thousands of gigging musicians, hobbyists, beginners, and enthusiasts who have chosen Kraft Music as their music technology store. We can’t wait to serve you!

Is it safe to use my credit card online?

We are 100% dedicated to a safe online shopping experience. Not only is our server safe and secure, but our Fraud Prevention Team watches over all incoming orders to catch fraudulent orders immediately and keep your information safe. You may even receive a call just to be sure you placed the order.

If you would rather not enter your credit card information through our website, you can check out with PayPal, Amazon Payments, or simply call one of our Sales Advisors and we can take your order by phone. You can reach our team at 800-783-3368.

What if I find a better price?
Our staff is dedicated to creating the best deals around, shopping our competition so you don't have to. If you should find a deal that looks better than what you see at Kraft Music, let us know! We would love the opportunity to earn your business!

If you bought from Kraft Music and find a better price within 45 days, just send us the advertisement, quote, or web page link. If it meets our price-matching criteria, we will refund you the difference in the form of a credit of up to $50. Here are some of the main criteria we use to evaluate the deal:

  • Product must be in-stock and factory sealed
  • Product must be sold from an authorized, non-membership based dealer
  • Used, B-stock, Scratch and Dent, Internet Auctions, Demo, or similar items do not qualify
  • Product must not be listed in the "Exclusions" section of an advertisement
What if my order arrives damaged or defective?

We have you covered! Shipping damage or defective merchandise is extremely rare, but Kraft Music guarantees all of our shipments for 45 days. We always recommend our customers keep all boxes and packing materials for the first 45 days to better facilitate any potential exchanges or returns. We safely ship hundreds of digital pianos, guitars, drum sets, and sound systems every day and have built our business on the successful deliveries of those shipments.

A majority of all issues will show themselves within the first 45 days. If that should be the case, contact us and one of our Sales Advisors will guide you through the quick and easy process. We will have you making music again in no time.

What if I don't like it?

No problem! Kraft Music is dedicated to your satisfaction and we know that sometimes a purchase doesn't work out. Contact us within 45 days and a Sales Advisors will guide you through the quick and easy process. We always recommend our customers keep all boxes and packing materials for the first 45 days to better facilitate any potential exchanges or returns.

If you are not satisfied, you can return for a refund, store credit, or we can help you find the product that's right for you! For the full details of our Return Policy, please click here.