Line 6 Helix Control Smart Controller for Helix Rack
Adding the Helix Control pedal to the Helix Rack processor accesses its full functionality. Features include twelve capacitive-touch footswitches with colored LED Rings and customizable scribble strips, three expression pedal inputs, and hands-free editing when in Pedal Edit mode. No other foot controller offers these features or merges so effectively with the Helix Rack processor.
- Accesses the complete performance capabilities of Helix Rack
- Touch-sensitive footswitches with LED rings and customizable scribble strip displays
- Three expression pedal inputs allow maximum control
- Sturdy metal chassis
Line 6 Limited Warranty
Please be aware that your warranty is only valid in the region where you purchased your unit. For instance, if you buy your unit in Germany, then you must have the unit serviced in Germany, or within that region. If you live in South America, you will be interacting with the distributor for the country that you live in. It is for this reason that Line 6 recommends that you always buy your unit locally.
You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair.
General Warranty Periods
36 month parts and labor warranty:
12 month parts and labor warranty:
All amplifiers, including speakers
Helix family of products (extended warranty details below)
AMPLIFi family of products
Firehawk family of products
BackTrack/BackTrack + Mic
FBV Controller pedals
POD units (except Pocket Pod and Pocket Pod Express)
Line 6 Branded Wireless Products
Stompbox modeler pedals
ToneCore Pedals (Module AND Dock purchased together as one unit)
Variax instruments (one-year parts and labor for electronics and a limited lifetime warranty on wood)
90 days parts and labor warranty:
MIDI Mobilizer I/II
Mobile Keys 25/49
Pocket POD and Pocket POD Express
ToneCore Docks (purchased individually)
ToneCore Modules (purchased individually)
POD Studio GX, UX1, UX2 and KB37
Variax Workbench Interface
All Power Amp and Preamp Tubes
Any refurbished (B-Stock) Line 6 product
90 day warranty:
EX-1 Expression Pedal
All Line 6-Branded Accessories that are purchased separately, including power supplies, amp covers, custom carry bags
30 day return period:
Add-on software licenses (except iLok)
Helix Extended Warranty
Customers who purchased a Helix Floor, Helix Rack, or Helix LT processor, or a Helix Control pedal in the United States and have a copy of the original purchase receipt qualify for the extended warranty. Customers who qualify will have a second year added to their current one-year Helix Warranty at no cost upon registration.
Registration is required within one year of the purchase date. You already qualify if you've registered your Helix and have a copy of the original purchase receipt. Otherwise, register your product at the Line 6 website and make sure you have a copy of the original purchase receipt.
Line 6 warranties transfer from one end user to another within the original warranty period (as long as the user has the original dated proof of purchase), but not when purchased second hand from a retail outlet.
If you purchase a Line 6 product sold as new from an authorized Line 6 retailer with an online storefront, the standard warranty applies as if it were purchased in a physical store. If you purchase a used unit from an individual on eBay, you do so at your own risk with no warranty offered by Line 6, unless the seller includes a copy of the original receipt to transfer the warranty to you.
The only way to redeem warranty on a used item is to have the original purchase receipt, dated within the product warranty period. So if you fail to get such a receipt, the manufacturers warranty will not be honored.
The Warranty does not cover:
- Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence.
- Damage due to liquid contamination.
- Damage resulting from any use other than that it was intended for.
- Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
- Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies.
- Damage in transit as a result of inadequate packaging or protection.