Meet Our Sales Advisors
Joined Kraft Music October, 2012
Joined Kraft Music October, 2012
Jake, in his own words:
Instruments I play
Guitar, bass guitar, keyboards, drums, banjo, and harmonica.
On my playlist
Mostly the classics: classic rock, classic folk/bluegrass, classic blues, classic R&B, classic country... but I enjoy anything with soul.
Current musical projects
Working with several local cover bands, acoustic trio & duo.
Highlights of my musical journey
First guitar at age 6; first gig in my parents' band at age 8; first paying gig at age 12. The characters may have changed over the years but the story remains the same: I still love making music with my friends and putting smiles on people's faces.
Jake, as described by his customers:
Jake made the ordering process easy and was very professional and informative in his knowledge about the items I purchased. It was great talking to a fellow musician who knows the music scene and the needs of pro musicians. Excellent job, Jake!
The sales representative Jake was very professional, courteous and knowledgable. He helped me patiently through the financing approval stage so I could obtain my Alesis Pro Electronic Drum Set.
The sales person (Jake) was extremely helpful. I made numbers phone calls and emails in order to finalize my order. Helpful is an understatement.
Great people, exceptional service and very knowledgable staff helped me make the right choice. Thanks to Jake. I love these people and staff!
Jake was very friendly, professional and knowledgable. He recommended an upgrade over my initial selection and clearly explained the benefits of how investing a little more would pay off down the road. He made me feel confident in my purchase of a Christmas gift for my son! Thank you again!
This was one of the best customer experiences I've ever had. Jake was knowledgable, friendly, solutions oriented, and provided options where I didn't know to ask.
Really nice to have somebody pick up a call and be super friendly, patient and helpful. Placed my order and am confident that if we need after sale support, Jake would be there.
Jake was awesome! Very knowledgeable and excellent service! A great experience with Kraft Music. Thank you!!
Jake was great in handling and understanding what I was looking for in my custom order over the telephone…KM had the products in stock…fun, smooth online transaction - from invoicing and paying via PayPal.
Jake was knowledgable, personable, and professional. He is unquestionably an asset. Speaking with him was a pleasure.
Jake was exceedingly helpful and I got my order completed in record time.
I did a great deal of shopping around and found the price was pretty close everywhere. I chose Kraft Music because Jake was the most knowledgable (it was for my son and I was going to try to keep it a surprise, so really needed his expertise). He was great to work with, and I will definitely reach out to him when I make additional purchases (I'll need an amplifier at some point in the future).
Jake was awesome! Super friendly, helpful and got me what I needed.
Jake provided me with outstanding customer service! He was very knowledgable about the keyboard product lines. He was patient and courteous to me as I asked many questions. He impressed me as being a very honest and straightforward person, one who wanted to make sure I was comfortable and happy with my purchase. I would definitely recommend anyone I know interested in a musical instrument to your company and especially to Jake.
Dealt with Jake numbers times and he has helped tremendously each time.
Jake was a pleasure to talk to. I've never purchased from Kraft Music before, but I'm thinking I definitely will again because of such great customer service!
Mr. Jake is AWESOME! Never met him in person, I live in Ohio, so completely objective rating.
Jake listened very well to what I needed and between us we developed a very good package built around a Yamaha 600BT. His voice and diction are so very clear it was truly a pleasure to listen and talk with him from the very first moment when he answered the phone. He seemed to me to be dedicated to helping me.
Jake could not have been nicer or more helpful. He made the experience of purchasing my Yamaha LL-16 12 String so smooth. He was knowledgable and through and friendly. You need to give him a raise!
Jake was a pleasure to deal with. He made me feel like I was on the phone with an old friend talking about music. Will definitely be going through him for any future musical needs.
Jake is absolutely the best! He has the patience of Job (it took me about 1 1/2 years to pull the trigger). Over that time he provided excellent information and answered countless emails. His customer service is second to none! With people like Jake it does not surprise me why Kraft Music celebrated 35 years in business.
The service I received from Jake was off the chart OUTSTANDING. His followups with me during the sale were very much appreciated. Due to my experience with Jake, Kraft Music has a new life-long customer and I will be referring all of my musician friends to Kraft Music.
Jake is super cool, when I called to buy a new Taylor we talked about guitar first, then just chatted about stuff. I enjoy buying from Kraft.
Attentive, informative, friendly and quick to the point without rushing.
Jake listened, understood my needs, and made strong recommendations as well as a package for me to purchase (Home Essentials Bundle with stool and furniture stand). He was also great with the credit application. He represented what I thought that Kraft Music would be and why I chose to do business with you (vs. Amazon, etc).