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SHIPPING & DELIVERY FAQ

Your guide to Kraft Music's 2020 Holiday Shipping


Kraft Music has been serving you for your musical instrument needs for almost 36 years. But none of those years have been like this one...

DEMAND IS THE HIGHEST EVER - The world has turned to music and musical instruments as a meaningful way to spend time during these last number of months of COVID-19 shutdowns and closures. Demand for musical instruments is as high as we've seen in the last 3 decades.

MAKE A SHOPPING PLAN - One of the many lessons we have all learned through this year is the importance of planning ahead. This will certainly be amplified (pun intended) in regard to holiday shopping. As we are working with vendors to mitigate possible stock shortages, we are also working with our shipping carriers to forecast holiday shipping estimates.

KEEP CALM, ORDER EARLY - Across the board, the message is the same: order early this year! Online orders in every industry have risen as customers avoid stores. In addition, the holiday season will exponentially effect the ability of shippers to get products to your home. So if little Jimi has a Stratocaster on his list, give yourself peace of mind and order now. You’ll thank yourself later.

  • Ground shipping is FREE for all orders $99 and up.
  • In-stock orders placed by 12:00 Noon Central time (Monday - Friday) ship same day!
  • Our central, midwest location ensures fast delivery times. See the map below:
U.S. delivery transit map - call Kraft Music for assistance

This map indicates ground shipping estimates for FedEx packages only. For freight shipments, please allow 7-10 business days for delivery. All transit times are in business days. Business days are Monday through Friday and do not include public holidays and weekends (Saturday/Sunday.)

Safe, secure, and worry-free shipments, backed by the Kraft Music Guarantee!
We safely ship hundreds of digital pianos, guitars, drum sets, and sound systems every day and have built our business on the successful deliveries of those shipments. For most packages, we partner with FedEx, one of the world's most reliable carriers. For those larger and heavier shipments, we use CEVA Logistics and FedEx Freight to ensure your instruments are handled with care and arrive in perfect condition. Most orders leave our facility within one business day!

When will my order ship?
Most orders received by 12:00 Noon CT will leave our facility the same day (Monday through Friday)

In order to keep the online ordering experience safe and secure, all expedited orders, orders shipping to an address other than the billing, and orders with incorrect billing information are reviewed by our Fraud Prevention Team. These orders may require additional verification and confirmation prior to shipping. We do our best to reach out as soon as possible to avoid any unnecessary delays, so keep an eye on your phone and email.

When will I receive my tracking information?
Tracking emails are automatically sent to you after the order has shipped. If you didn't receive the email, be sure to check your Junk or Spam folders. Then contact a Sales Advisor at help@kraftmusic.com or 800-783-3368 and we'll get that tracking to you right away!
Can I expedite my order?
While we cover standard ground shipments on most orders, expedited options are available for non-freight shipments! Contact a Sales Advisor for a quote at help@kraftmusic.com or 800-783-3368.
Will my instrument arrive fully assembled?
Assembling digital pianos, drums, stands, and any other items we sell is easy! With some simple instructions and the occasional screwdriver, you're all set to go. For digital pianos, you are generally only putting together the stand itself. With the help of a friend, you then place the piano portion on top of the stand and secure it with the provided screws. Drum assembly is also straightforward and often allows for a setup that works for you. Let our Sales Advisors put your mind at ease and contact us at help@kraftmusic.com or 800-783-3368!
What should I do with these boxes?
We highly recommend keeping them around for 45 days. Most folks will flatten the boxes and put them in the garage, keeping the packing materials in a bag for easy access and storage. In the rare event that something goes wrong with your shipment, this will help us take care of you as quickly and conveniently as possible!
Do you include a receipt or invoice in my shipment?
We do not currently include receipts or invoices unless you pay with financing. In an effort to be more eco-friendly, all of that paperwork is sent electronically. If you didn't receive our emails, be sure to check your Junk or Spam folders. Then contact a Sales Advisor at help@kraftmusic.com or 800-783-3368 and we'll get that info to you right away!
Do you gift wrap?
Due to the size and weight of most products, we are unable to gift wrap any of our shipments. If your order is a gift or surprise, we can always arrange to ship to an alternate address or the workplace! Contact a Sales Advisor to discuss your options at help@kraftmusic.com or 800-783-3368.
Will the box show what's inside?
Yes, many of our products are shipped in the manufacturer box. These will often have images, model numbers, and other text that will indicate the contents. Every package we ship is designed to be handled, loaded and unloaded from trucks, and still keep the contents free from damage or any other problems. If your order is a gift or surprise, we can always arrange to ship to an alternate address or the workplace! Contact a Sales Advisor to discuss your options at help@kraftmusic.com or 800-783-3368.
How do freight shipments work?

In order to properly protect larger and heavier products, we ship those products with our freight service of choice, CEVA Logistics. We'll provide you with tracking information for your freight shipment within 24 hours of your order leaving our facility. This includes access to CEVA's website, allowing you to track the order, schedule a delivery date, and schedule a delivery window! Occasionally, some deliveries cannot be scheduled using the website. If that happens, CEVA will provide you with a special phone number to arrange delivery. Most deliveries take place on weekdays (Monday through Friday) within standard business hours and require a signature.

Our free shipping promotion includes Threshold delivery for freight shipments. You save $190.00 in shipping! The driver will ensure that all packages are protected from the weather by placing them in the closest dry area. These include porches, garages, or just inside the threshold of the dwelling.

While these services do not include assembly, our knowledgeable staff of Sales Advisors can talk you through the easy and quick process. With some simple instructions and the occasional screwdriver, you're all set to go. For digital pianos, you are generally only putting together the stand itself. With the help of a friend, you then place the piano portion on top of the stand and secure it with the provided screws. Drum assembly is also straightforward and often allows for a setup that works for you. Let our Sales Advisors put your mind at ease and contact us at help@kraftmusic.com or 800-783-3368!

Can I ship to a PO Box?

In order to expedite your order as fast as possible, we've partnered with FedEx for our small, mid-size, and large packages, while Ceva Logistics handles oversized deliveries. A PO Box is not eligible as a delivery location for orders shipping FedEx or Ceva. In certain circumstances, we may be able to provide an exception and ship to a PO BOX through USPS, however prior arrangements with our sales advisors would be required.

Can I ship to Alaska, Hawaii, Puerto Rico, or an APO?
We can absolutely make that happen for you. Due to the added costs of shipping to these destinations, these orders wouldn't qualify for the free shipping promotions we frequently run. But Kraft Music will cover the cost of shipping to the nearest coast! All you would pay is the remainder. Contact a Sales Advisor for a quote at help@kraftmusic.com or 800-783-3368. Please be sure to include your postal/zip code for the quickest and most accurate quotes.
Do you ship to other countries outside of the United States?
Due to our dealer agreements, we are only authorized to ship our products to addresses within the United States. We also cannot ship to Freight Forwarding facilities. Be sure to check with your local store for product availability in your country.