SHIPPING & DELIVERY FAQ
Kraft Music has been serving you for your musical instrument needs for 36 years. But none of those years have been like this past year, and 2021 looks like more of the same…
DEMAND IS THE HIGHEST EVER - The world has turned to music and musical instruments as a meaningful way to spend time during these last number of months of COVID-19 shutdowns and closures. Demand for musical instruments is as high as we've seen in the last 3 decades, and experts are suggesting that will continue well into 2021. This has caused some stock outages, but we are receiving new shipments of instruments everyday from our manufacturers.
KEEP CALM - Online orders in every industry have risen as customers avoid stores. In addition, the rise of e-commerce sales this past year has affected carrier delivery times and delays. Please know that Kraft Music is here to assist for any reason.
- Ground shipping is FREE for all orders $99 and up.
- Our central, midwest location ensures fast delivery times.
- See map below for transit day estimates. Please note, these are estimates and are not guaranteed.

This map indicates ground shipping estimates for FedEx packages only. For freight shipments, please allow 7-10 business days for delivery. All transit times are in business days. Business days are Monday through Friday and do not include public holidays and weekends (Saturday/Sunday.)
In order to keep the online ordering experience safe and secure, all expedited orders, orders shipping to an address other than the billing, and orders with incorrect billing information are reviewed by our Fraud Prevention Team. These orders may require additional verification and confirmation prior to shipping. We do our best to reach out as soon as possible to avoid any unnecessary delays, so keep an eye on your phone and email.
In order to properly protect larger and heavier products, we ship those products with our freight service of choice, CEVA Logistics. We'll provide you with tracking information for your freight shipment within 24 hours of your order leaving our facility. This includes access to CEVA's website, allowing you to track the order, schedule a delivery date, and schedule a delivery window! Occasionally, some deliveries cannot be scheduled using the website. If that happens, CEVA will provide you with a special phone number to arrange delivery. Most deliveries take place on weekdays (Monday through Friday) within standard business hours and require a signature.
Our free shipping promotion includes Threshold delivery for freight shipments. You save $190.00 in shipping! The driver will ensure that all packages are protected from the weather by placing them in the closest dry area. These include porches, garages, or just inside the threshold of the dwelling.
While these services do not include assembly, our knowledgeable staff of Sales Advisors can talk you through the easy and quick process. With some simple instructions and the occasional screwdriver, you're all set to go. For digital pianos, you are generally only putting together the stand itself. With the help of a friend, you then place the piano portion on top of the stand and secure it with the provided screws. Drum assembly is also straightforward and often allows for a setup that works for you. Let our Sales Advisors put your mind at ease and contact us at help@kraftmusic.com or 800-783-3368!
In order to expedite your order as fast as possible, we've partnered with FedEx for our small, mid-size, and large packages, while Ceva Logistics handles oversized deliveries. A PO Box is not eligible as a delivery location for orders shipping FedEx or Ceva. In certain circumstances, we may be able to provide an exception and ship to a PO BOX through USPS, however prior arrangements with our sales advisors would be required.