Shipping & Delivery
Safe, secure, and worry-free shipments, backed by the Kraft Music Guarantee!
We safely ship hundreds of digital pianos, guitars, drum sets, and sound systems every day and have built our business on the successful deliveries of those shipments. For most packages, we partner with UPS, one of the world's most reliable carriers. For those larger and heavier shipments, we use CEVA Logistics and UPS Freight to ensure your instruments are handled with care and arrive in perfect condition. Most orders leave our facility within one business day!
In order to keep the online ordering experience safe and secure, all expedited orders, orders shipping to an address other than the billing, and orders with incorrect billing information are reviewed by our Fraud Prevention Team. These orders may require additional verification and confirmation prior to shipping. We do our best to reach out as soon as possible to avoid any unnecessary delays, so keep an eye on your phone and email.
In order to properly protect larger and heavier products, we ship those products with our freight service of choice, CEVA Logistics. We’ll provide you with tracking information for your freight shipment within 24 hours of your order leaving our facility. This includes access to CEVA’s website, allowing you to track the order, schedule a delivery date, and schedule a delivery window! Occasionally, some deliveries cannot be scheduled using the website. If that happens, CEVA will provide you with a special phone number to arrange delivery. Most deliveries take place on weekdays (Monday through Friday) within standard business hours and require a signature.
Our free shipping promotion includes Threshold delivery for freight shipments. You save $140.00 in shipping! The driver will ensure that all packages are protected from the weather by placing them in the closest dry area. These include porches, garages, or just inside the threshold of the dwelling.
For just $40 more, Room of Choice delivery is available for most freight shipments as well. You still save $140.00 and CEVA will deliver your packages to any room in your home, including up to two flights of stairs! Many Yamaha Clavinova pianos come with this service included for free!
While these services do not include assembly, our knowledgeable staff of Sales Advisors can talk you through the easy and quick process. With some simple instructions and the occasional screwdriver, you’re all set to go. For digital pianos, you are generally only putting together the stand itself. With the help of a friend, you then place the piano portion on top of the stand and secure it with the provided screws. Drum assembly is also straightforward and often allows for a setup that works for you.. Let our Sales Advisors put your mind at ease and contact us at firstname.lastname@example.org or 800-783-3368!
In order to expedite your order as fast as possible, we've partnered with UPS for our small, mid-size, and large packages, while Ceva Logistics handles oversized deliveries. A PO Box is not eligible as a delivery location for orders shipping UPS or Ceva. In certain circumstances, we may be able to provide an exception and ship to a PO BOX through USPS, however prior arrangements with our sales advisors would be required.