Moog Matriarch SR Case

Moog Music Inc. Limited Warranty

Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment. The Warranty Period is one year from the date of purchase.

If, in Moog's determination, it has been more than one year since the product shipped from its factory, Moog will determine whether or not to honor the warranty without regard to the date of the purchase.

Your new product warranty is transferrable to a new user with a proof of purchase dated less than one year prior to the current date. To initiate a warranty transfer, email Moog with a copy of the original proof of purchase, the serial number, and your personal information and Moog will update the warranty status.

During the Warranty Period, any defective products will be repaired or replaced, at Moog's option, on a return-to-factory basis. This warranty covers defects that Moog determines are no fault of the user.

The Moog Limited Warranty applies to USA purchasers only. Outside the USA the warranty policy and associated service is determined by the laws of the country of purchase and supported by the local authorized distributor. If you purchase outside of your country, you can expect to be charged for warranty as well as non-warranty service by the service center in your country.

You must obtain prior approval in the form of an RMA (Return Material Authorization) number from Moog before returning any product. Click 'Customer Service' at the Moog website to request the RMA # via email or call Moog.

All products must be packed carefully and shipped with the Moog supplied power adapter. The Voyager and Little Phatty must be returned in the original inner packing including the foam inserts. The warranty will not be honored if the product is not properly packed. Once you have received the RMA# and carefully packed your Moog, ship the product to Moog Music Inc. with transportation and insurance charges paid, and include your return shipping address.

Once received, Moog will examine the product for any obvious signs of user abuse or damage as a result of transport. If the product is abused, damaged in transit, or is out of warranty, Moog will contact you with an estimate of the repair cost. Warranty work will be performed and Moog will ship and insure your product to your United States address free of charge.

Please initiate your warranty online at the Moog Music Website by clicking 'Product Registration.' If you do not have web access, fill out all the information on the card included with your shipment and mail it to Moog.

Ground shipping is FREE for all orders $99 and up.